This is how cancellations and refunds work for collabs paid through the Latinos en Toronto platform. It is part of the Terms and conditions.
1. Before paying
While the offer hasn't been accepted or the brand hasn't paid, either side can cancel at no cost.
2. After paying and before the visit or shoot
If the brand cancels before the visit or shoot takes place, it gets a full refund.
If the creator withdraws, they explain why on the platform and the brand gets a full refund.
3. After the visit or with content in progress
If the brand cancels once the creator has done the visit or started creating, Latinos reviews the work done and may refund part of the amount, so the creator gets fair pay for what they already did.
4. If the content isn't delivered
If 14 days pass after the agreed posting date with no delivery or post, the collab goes to Latinos for review. If the creator is at fault, the brand gets a full refund.
5. After posting
The brand has 48 hours from posting to report a problem (for example, that what was agreed wasn't posted). The payment stays held during the review.
If there's no report within that time, the payment is released to the creator and the collab closes. After that there are no refunds, except for billing errors.
6. Barter
On barter, the handling fee the brand pays is refunded if the collab is cancelled before the visit. The product or service given to the creator isn't returned through the platform, unless both sides agree.
7. How to request a refund
Report it from the collab page or write to eventoslatinostoronto@gmail.com. Latinos reviews the chat, the brief and the delivery, replies within 10 business days and decides in good faith. Refunds go back to the same payment method within 15 business days of approval.
8. Billing errors and chargebacks
If we charged you too much or twice, we refund the difference as soon as we confirm it. Before asking your bank for a chargeback, write to us: it's almost always faster.
9. Agency services
Agency services (web, social media, design, strategy) follow the proposal you sign with Latinos, which states its own payment and cancellation terms.
10. Your consumer rights
If you hire as a consumer and not as a business, this policy doesn't limit your rights under Ontario's Consumer Protection Act, 2002.
